Our Terms and Conditions

These terms form a binding agreement between you and Casinolab Casino, operated by Nova Interactive N.V. under Curaçao licence OGL/2024/1450/0912. Please read them carefully before you register or play on our platform.

Accepting Our Terms

By opening an account with us, ticking the acceptance box during registration or simply using any part of our platform, you confirm that you have read, understood and agreed to these terms in full. The agreement takes effect from the moment your account is created and remains in force for as long as you hold an account with us, whether or not you actively play.

We may ask you to confirm your acceptance again from time to time, for example when material changes are made to these terms. Continuing to log in, deposit or play after such a request constitutes acceptance of the updated version. If you do not agree with any part of these terms, you must stop using our platform and close your account.

Who May Register and Play

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to open an account. You must be a resident of a jurisdiction where online gambling is legal. Players located in the USA, France, the Netherlands, Belgium, Spain, Italy, Sweden, Iran, North Korea and Syria may not use our platform.

You may hold only one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and any balances frozen. We rely on you to provide accurate personal details at registration and to keep them up to date.

Use your real name and date of birth; pseudonyms are not permitted.
Register only one account with us; multi-accounting breaches these terms.
Complete identity verification (KYC) before your first withdrawal: government ID, proof of address and payment method verification, processed within 24 to 72 hours.
Notify us promptly if any registered details change.

Deposits and Withdrawals

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Litecoin and Tether for deposits. Withdrawals are available via Visa Debit, Mastercard Debit, Skrill, Neteller, MiFinity, bank transfer and the listed cryptocurrencies. The minimum deposit is 10 GBP and the minimum withdrawal is 20 GBP, with a daily withdrawal ceiling of 5,000 GBP. We apply no fees on deposits or withdrawals.

Withdrawal requests are normally processed within 0 to 24 hours once your KYC verification is complete. Funds may be returned to you through the same method used for depositing where technically possible. An account that remains dormant for 12 consecutive months may be declared inactive; we may apply a reasonable administrative fee to dormant balances after notifying you, and we will always inform you before any such charge is applied.

Bonus and Promotion Rules

All bonuses and promotions on our platform, including welcome offers, weekly cashback, reload bonuses, tournaments and free spin drops, are governed by these general rules together with the specific conditions published alongside each offer. Where specific conditions conflict with these general rules, the specific conditions prevail.

Bonuses are intended for recreational play. Any attempt to exploit or abuse a promotion may result in cancellation of the bonus, confiscation of associated winnings and closure of the account.

Bonus funds must be wagered the stated number of times before winnings become withdrawable.
Maximum bet restrictions may apply while a bonus is active; check the individual offer terms.
Certain games may be excluded from bonus wagering; excluded play does not count towards completion.
Bonuses and free spins expire if not used within the validity period stated in the offer.
One bonus per player, per household and per payment method, unless an offer states otherwise.
Wagering contributions vary by game type; the contribution table in each offer is authoritative.

Conduct We Do Not Permit

Honest play is a condition of using our platform. The following conduct is strictly prohibited and may lead to immediate account suspension, forfeiture of balances and permanent exclusion.

We reserve the right to void all winnings and bets connected with any prohibited activity, whether we detect it before, during or after the relevant play.

Fraud, misrepresentation or provision of false information at any stage.
Chargebacks or payment reversals on deposits used for play.
Opening or using multiple accounts to gain unfair advantage.
Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
Collusion with other players or use of inside information.
Automated play through bots, scripts or any software that interferes with our platform.
Accessing our platform from a restricted country via VPN, proxy or other geo-masking tools.

Play Responsibly With Our Tools

You may set deposit limits, loss limits and session reminders in your account settings at any time, and reality checks are available to alert you at chosen intervals while you play. We also provide links to GamCare, BeGambleAware and GAMSTOP so you can find independent help whenever you need it.

You may request self-exclusion from our platform for a defined period or permanently by contacting support. Once a self-exclusion is confirmed we will close your account and make reasonable efforts to prevent you from re-registering during the exclusion period. We monitor play patterns, and where we notice signs of gambling-related harm we may contact you, apply protective limits or refer you to support organisations. You may revoke a self-exclusion only after the agreed period ends and following a cooling-off review.

Closing Your Account and Complaints

You may close your account at any time by contacting our support team, available 24/7 via live chat or at [email protected]. We will settle any withdrawable balance before closure, subject to standard verification. We may also close accounts where these terms are breached, where required by law or where we identify signs of harm that justify exclusion.

If you have a complaint, contact our support team first; we aim to acknowledge complaints promptly and resolve them fairly. Unresolved disputes may be escalated to our nominated Alternative Dispute Resolution provider at no cost to you. These terms are governed by the laws applicable to our licence under Curaçao licence OGL/2024/1450/0912, and you agree that disputes not settled through the complaint or ADR procedure fall under the jurisdiction determined by that licence.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, our licence conditions, our products or our operating procedures. The current version, marked with its effective date, is always published on this page.

Where a change materially affects your rights or obligations, we will notify you by email or through an on-site message before it takes effect. Changes take effect from the stated effective date, and continued use of our platform after that date means you accept the revised terms. If you disagree with a change, you may close your account before the effective date in accordance with the section above. Nothing in these terms limits your statutory rights.

Frequently asked questions

How old do I have to be to play at Casinolab Casino?

You must be at least 18 years old, or the higher minimum legal gambling age in your jurisdiction if applicable. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. We permit one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and associated balances frozen.

When can I withdraw my winnings?

Once your identity verification is complete, we process withdrawal requests within 0 to 24 hours. The minimum withdrawal is 20 GBP and the daily maximum is 5,000 GBP.

How do I self-exclude from the platform?

Contact our support team via live chat or email and request a self-exclusion period. We will close your account and take reasonable steps to prevent re-registration during the exclusion.

How will I know if the terms change?

We publish the current version on this page with its effective date. Material changes are announced by email or on-site message before they take effect.